Exchanges, returns and replacements
Exchanges and returns are accepted within 14 calendar days from the date of delivery. Products must be in excellent condition, unused and unworn, with their tags still attached, and must be accompanied by the proof of purchase (receipt or invoice). Customers must try on the product they purchased without removing the tag. Otherwise, the product is considered not to be in the same condition in which it was delivered and will not be accepted.
Returns are not accepted on special offer products.
One-piece swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. For hygiene reasons, if this strip has been removed or the items have been soiled, the return will not be accepted and the products will be sent back to the customer.
When returning shoes, labels and packing tape must not be stuck on the shoe box. If the boxes of the returned products have been damaged, the return will not be accepted.
If all the above conditions are met, VEYRALE will replace the product with any other item the customer wishes. If the new item is of higher value, the difference will be charged to the customer.
As soon as we receive the returned product, we will send you the new one.
Exchange costs
In the case of a product exchange, shipping costs are borne by the sender.
In the case of withdrawal and refund of the purchase price, shipping costs are borne by the recipient.
Defective products
Products are considered defective if they were damaged on delivery or show a manufacturing defect within one (1) month from the date of purchase. Products damaged through use and wear are not considered defective. All products with a visible manufacturing defect will be replaced with the same product, if available; otherwise, the customer may choose any other item they wish. However, in the case of disputed complaints, VEYRALE reserves the right to return the products to the manufacturer for inspection, in order to establish whether the complaint is valid. The customer will be kept informed of the progress of their complaint.
For the return and re-shipment of defective products, the customer is not charged any shipping costs.
If there is a price difference for the new item, it is charged to the customer.
Underwear
Exchanges or returns of underwear are not accepted, unless the product is defective.
Refunds and right of withdrawal
If the customer is not satisfied with their order, they have the right to return the product purchased from our online store by exercising their right of withdrawal (only if the product meets the return conditions), and to request a refund of the price paid or a credit voucher of equal value, within 14 calendar days from the date of delivery.
The refund process starts as soon as we receive the product, provided it is in excellent condition, and is completed within 14 days of receiving the cancellation request. However, the refund may be delayed if we have not received the products or proof that they have been returned.
If the customer requests a refund, it will be made using the same payment method used for the purchase. If payment was made by credit card or KLARNA, the refund will be issued accordingly.